Service Delivery Policy

ADVERTOLOGY LIMITED delivers tailored consulting and digital solutions. This policy describes, in general terms, how we run an engagement. The specifics for your project are set out in its own scope and agreement.

Every engagement is tailored

We do not apply a fixed package. Each project is shaped around your:

• Objectives and priorities
• Technical requirements and existing systems
• Operational complexity and required integrations
• Timeline and budget

Getting started

A project generally begins once scope is approved, commercial terms are agreed, any initial payment is made, and we have received the information we need from you.

How delivery works

Most engagements move through stages such as:

• Discovery and business analysis
• Solution design
• Development or configuration
• Testing and your review
• Delivery, with optional ongoing support

The exact stages vary with the type of engagement.

Working together

Timely communication and access on your side keep the project on schedule. Missing approvals or information may extend delivery timelines.

Revisions

Reasonable revisions are included where agreed. Requests beyond the approved scope may require a revised quotation.

Support and maintenance

Ongoing support or maintenance is provided under a separate arrangement unless stated otherwise.

Third-party platforms

Where a project depends on third-party providers, we are not responsible for their outages, pricing changes or service interruptions.

Contact

Questions about this document can be sent to hello@getadvertology.com or through the contact form on our website.

ADVERTOLOGY LIMITED · Company No. 17391935 · 128 City Road, London, EC1V 2NX, United Kingdom